Support

Common questions

Which CV file types can I upload?

PDF, DOCX and legacy DOC files. Text-based files work best — a scanned image of a CV cannot be read reliably.

What does one credit cover?

One completed analysis of one CV against one job description. If the AI fails before producing a result, the credit goes back to your balance automatically.

How do I cancel my subscription?

Account → Plan → manage billing. Cancelling stops future renewals and you keep your plan until the end of the period you have paid for.

Will my CV be shared with employers or recruiters?

No. JobMatch Ireland is not an employer, recruiter or job board. Your CV and analyses are private to your account.

How do I get my data or delete my account?

Account → Privacy & data. You can download everything we hold about you as a JSON file, or delete your account and personal content.

I did not receive my confirmation email.

Check your spam folder first, then use the resend option on the sign-up or log-in screen. If it still does not arrive, message us below.